Exchanges & Returns
LOOKING TO EXCHANGE OR RETURN?
We’ll help you get started! Just have your order number and shipping zip code, phone number, or email in hand. You’ll find your order number in your Order Confirmation email or Packing Slip. Got it? Then lets get started! Send the above information to royalrubys2022@gmail.com to initiate your return or exchange.
OUR EXCHANGE & RETURN POLICY
We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date. (Please Note: Pilling after the 30-day return window is due to incorrect washing or handling and will not be accepted for return)
Exchanges: Items can only be exchanged for THE SAME item. Exchanged items cannot be exchanged for something else.
Original shipping costs are non-refundable. Items purchased outside of the United States or military addresses are not eligible for returns due to customs issues.
"Final Sale” means the specified items are not eligible for return or exchange.
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Refund: Your refund will go back to the original method of payment used to make the purchase. We usually process returns quickly, but just in case, please allow up to 14 business days from when we receive the items for your account to be refunded.
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NOTE: We CANNOT process extra items placed into the bag other than the item eligible for return.
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All items must be returned within 30 days of receipt, unworn, and with tags in order to receive a full refund/store credit/exchange.
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